Terms & Conditions
Terms & Conditions
- Each order is entitled to only one discount; multiple discounts may not be applied to a single order.
- Website specials are valid for orders placed via our website only and are not applicable to orders placed via mail, unless specifically mentioned. where??
- We only offer guarantees on products from our website. Items purchased as special orders or custom orders do not hold the same guarantees and policies.
- All prices subject to change without notice.
- We reserve the right to revise prices, limit quantities and allow for flyer printing errors and/or website typos.
- Islamic school orders are not eligible for standard promotions. Instead, we will apply either the school discount or free shipping, whichever is better—after reviewing the order.
- The Free Shipping promotion requires a minimum purchase as outlined in our website, will choose the most suitable shipping method—USPS, UPS, or FedEx—at our discretion. We reserve the right to change the shipping method or end the promotion at any time
- To ensure that each student receives their own copy as intended, we've introduced quantity pricing. This helps us maintain fairness, as each book is designed for individual student use. Thank you for your understanding and support! If you return any products that had a quantity pricing offer applied, the prices will be adjusted based on the quantity you kept.
- Damaged products (not due to our fault) may receive partial or no credit.
- As long as the product was not damaged or defective, the following items will not be accepted for returns once the original packaging is opened: Food products, health & personal care products, software, electronics, CDs, DVDs, audiotapes, VHS tapes, and bundles with books and CDs or books and DVDs.
- Any returned item needs new packaging or missing parts will be subject to restocking fees that may reach 50% of its original value.
- Any item(s) that do not satisfy the conditions above will not be accepted for refund or exchange.
- Any request for refund or exchange received after 30 days from the customer’s receipt of the merchandise will not be accepted.
- Any item(s) that was not directly purchased from East West Souk will not be accepted for refund or exchange and will be discarded.
- Exchanged item(s) will only get shipped after we receive the return one(s) and found acceptable according to the above conditions.
- Packages marked with a return to sender will not be considered or accepted for exchange or refund.
- Returns from Canada or overseas: Please contact East West Souk at returns@ewsouk.com for full instructions; before taking any action or shipping the item(s) back to us.
- East West Souk will not be liable for refund of missing parcels from the USA if we are not informed of them within 10 days of delivery. Different terms apply to the rest of the world.
- Refunds will be made within 30 days of receiving the returned goods and will be made by the same method used in the original purchase.
- We strongly recommend that returned goods are sent by special delivery with the appropriate insurance cover as they will only be deemed returned when signed for by us.
- If you return any products that had a quantity pricing offer applied, the prices will be adjusted based on the quantity you kept.