We ship worldwide. Your order will be packaged really carefully and delivered wherever you want. Delivery takes between 2-4 business days. You will receive an e-mail after ordering with more information about the delivery.

Free Shipping

Enjoy $9.99 shipping on orders under $99, and FREE shipping on orders $99+ (after discounts). Valid in the 48 contiguous U.S. states. Schools and dealers are excluded.

Shipping Calculation

The shipping carrier automatically calculates shipping costs. Choose from either Flat rate or UPS. Shipping fees are determined according to the shipping method, order weight, and shipping address. Please note that a handling fee is added to each order based on ordered items.

You can use the shipping estimator before registering to find the least expensive shipping method based on your order weight and shipping address. If you have any questions please contact us at customerservice@ewsouk.com

Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition.

Print EWsouk.com Return Form

EWsouk.com Return & Exchange Policy 

At EWsouk.com, your satisfaction is our priority! If you are not completely happy with your purchase, we offer the following return and exchange options:

Clothing Returns & Exchanges
We accept returns and exchanges for clothing under the following conditions:

• Clothing must be unworn, unwashed, and in original condition with all tags still attached and the item resellable.
• Items must be returned within 30 days from the date of receipt.
• Exchanges: If you wish to exchange an item for a different size, color, or style, please contact us. If the new item costs more, you will be responsible for the price difference. Additionally, you will be responsible for return shipping costs.
• Returns for Refund: If you are not satisfied with your purchase, we will issue a full refund for the item(s) (excluding shipping and handling charges). The item must meet the conditions outlined above.
• Return Shipping Costs: Customers are responsible for return shipping unless the item is defective or incorrect.

Books & CDs Return Policy

• Books, CDs, DVDs, and other media must be unopened and in their original, sealed packaging to be eligible for return or exchange.
• Opened or used books, CDs, DVDs, and other media are non-returnable and non-exchangeable.
• If your product is defective or damaged upon receipt, please contact us within 7 days of receiving the item at returns@ewsouk.com. We will provide a prepaid return label for you to send the item back at no cost, and we will issue a replacement or refund.

Food Products – No Returns Accepted

For health and safety reasons, food products are non-returnable.

• If the food item is defective, expired, or damaged due to our error, please contact us within 7 days of receiving your order at returns@ewsouk.com, and we will assist you in resolving the issue.

General Terms for Returns

• Damaged or Defective Items: If you receive a damaged or defective clothing item, book, CD, or other media, please contact us immediately. We will send you a prepaid return label and replace the item at no extra cost.
• Return Window: All returns must be initiated within 30 days of receiving your order.
• Custom Duties and Taxes: You are responsible for any customs duties or taxes incurred during return shipping for international orders.
• Non-Returnable Items: We cannot accept returns for food products, opened books, opened CDs, or opened electronics for health and safety reasons.

We work hard to deliver your items without damage. Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition.

• Each order is entitled to only one discount; multiple discounts may not be applied to a single order.
• Website specials are valid for orders placed via our website only and are not applicable to orders placed via mail, unless specifically mentioned. where??
• We only offer guarantees on products from our website. Items purchased as special orders or custom orders do not hold the same guarantees and policies.
• All prices subject to change without notice.
• We reserve the right to revise prices, limit quantities and allow for flyer printing errors and/or website typos.
• Islamic school orders are not eligible for standard promotions. Instead, we will apply either the school discount or free shipping, whichever is better—after reviewing the order.
• The Free Shipping promotion requires a minimum purchase as outlined in our website, will choose the most suitable shipping method—USPS, UPS, or FedEx—at our discretion. We reserve the right to change the shipping method or end the promotion at any time
• To ensure that each student receives their own copy as intended, we've introduced quantity pricing. This helps us maintain fairness, as each book is designed for individual student use. Thank you for your understanding and support! If you return any products that had a quantity pricing offer applied, the prices will be adjusted based on the quantity you kept.

• Damaged products (not due to our fault) may receive partial or no credit.
• As long as the product was not damaged or defective, the following items will not be accepted for returns once the original packaging is opened: Food products, health & personal care products, software, electronics, CDs, DVDs, audiotapes, VHS tapes, and bundles with books and CDs or books and DVDs.
• Any returned item needs new packaging or missing parts will be subject to restocking fees that may reach 50% of its original value.
• Any item(s) that do not satisfy the conditions above will not be accepted for refund or exchange.
• Any request for refund or exchange received after 30 days from the customer’s receipt of the merchandise will not be accepted.
• Any item(s) that was not directly purchased from East West Souk will not be accepted for refund or exchange and will be discarded.
• Exchanged item(s) will only get shipped after we receive the return one(s) and found acceptable according to the above conditions.
• Packages marked with a return to sender will not be considered or accepted for exchange or refund.
• Returns from Canada or overseas: Please contact East West Souk at returns@ewsouk.com for full instructions; before taking any action or shipping the item(s) back to us.
• East West Souk will not be liable for refund of missing parcels from the USA if we are not informed of them within 10 days of delivery. Different terms apply to the rest of the world.
• Refunds will be made within 30 days of receiving the returned goods and will be made by the same method used in the original purchase.
• We strongly recommend that returned goods are sent by special delivery with the appropriate insurance cover as they will only be deemed returned when signed for by us.
• If you return any products that had a quantity pricing offer applied, the prices will be adjusted based on the quantity you kept.