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Online Orders

After adding all items to your cart, click on the “Check Out” button to begin the checkout process.


If you would like to estimate shipping charges first, from the left side you can find “Shipping Calculator”. After entering your zip code, the cheapest shipping method will be displayed. Shipping cost depends on your zip code and total item weight.

The checkout process consists of 5 steps:


Register:

 

After clicking on “Proceed to Checkout,” you will be directed to “Log in” screen, where you will find two options for registration: 

  • If you have already registered on our website, please enter your email and password information. There is a link available if you have forgotten your password. Then click “Sign In” button.
  • If you have never registered on our website, then click on "New Customer? Sign up →". fill in the information requested and click on the “Create Account” button. Fill all shipping address details then click on “Continue to shipping method” button.

 

Address:


This screen allows you to provide a new shipping or billing address, or to edit the existing one. If the address shown needs to be edited, click on it, and make the desired corrections.

Shipping: 

Choose the desired shipping method; East West Souk ships all orders using FedEx/USPS. If you would like your order to be expedited, click on the “Shipping method details” link for information regarding arrival times for the shipping options provided.

You may, at this point, apply a coupon code if you have one. Coupon codes must be applied before you complete an order to receive the discount. If you would like to receive coupon codes, join our mailing list, or you can use any of the coupon codes published on the website.

Payment:


Choose the payment method you would like to use (we accept Visa, Master Card, Discover, American Express, PayPal and Google Checkout). Checkout with East West Souk is secure. We protect the information you provide against loss, misuse, or alteration of data.

After entering your credit card information, you will still be able to review your order for address, shipping, and item details before finalizing your purchase.

If you have a gift certificate code, you can apply it here. Your Gift Certificate will be applied towards your purchase.

Review and Submit:


Review your order and all data from the previous screens; you may add custom notes or instructions at this point before submitting your order. You can keep of change the billing address. You can check the box in “Remember me” section to save your information for a faster checkout.  You still have the ability to change your order, if needed. Your order will not be submitted to East West Souk until you press the “Complete Order” button. You will receive a confirmation email that we have received your order.

Click here for more information about ordering

My Account:


To view your order history, click on the “My Account” tab at the top of the screen. Click on “My Orders” listed until the title “Order History”. Here you will be able to track FedEx/UPS and USPS shipping. Fulfillment notification emails are also sent for each order placed online. The emails include your items in this shipment and a link to track the status of your package.

Also from the “My Account” page:

  • Set your account preferences
  • View and edit your wish lists
  • Edit your profile, and much more...