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Ordering

How can I place an order?

  1. Retail Customers:
    The best way to place orders is through the East West Souk website. It is the fastest and most convenient method. Another option is to send your order to East West Souk by mail or email. You can do this by using the website to add the items you want to purchase to your online shopping cart. After filling your cart, do not check out. Instead, print the “View Cart” page. Include this page along with your shipping address, phone number and email address. Orders that are not placed through the website will not be processed until payment is received through one of the accepted payment methods.
  2. Wholesale Customers:
    Wholesale customers may use the same two options available to retail customers. Again, we recommend ordering online for convenience and expedient processing.

What payment methods do you accept?

Customers may choose from a variety of payment methods, including MasterCard, Visa, Discover, American Express and PayPal. All checkout pages are protected with SSL encryption. All payment must be completed at the time of the order.

What are “out of stock” items?

For out of stock items that we do not have sufficient inventory of you can use the “Email Me When Available” feature (which will appear in place of the “Add to Cart” button on the item’s page), and we will inform you as soon as these items become available. The email you receive when an item is back in stock in no way obligates you to buy it.

Can I cancel my order?

  1. You may cancel an order that has not yet shipped. There is no fee for such a cancellation.
  2. If the order has been shipped, but you still haven’t received it: refuse the shipment and inform East West Souk. You will be refunded the cost of your order minus the original and return shipping charge.

If you have already received the shipment: please refer to our return policy.

How can I find an item I'm looking for?

There are plenty of ways to find the items you’re looking for:

  • The fastest way is to search for items using the search box located on the upper right side of each page:

 

  • You can browse through the main categories according to what you're looking for. For example, if you are looking specifically for Hijabs suitable for women, browse through "Clothing >> Women’s Wear >> Amirah 1 & 2 PC "
  • Email us at info@ewsouk.com

How can I get the best deals from East West Souk?

a. Keep checking the site. Some of our best deals last only a few days (like deals of the Week).
b. Join our mailing list. Customers who receive our newsletter receive special promotions not usually available to other customers.
c. Like us on Facebook and follow us on Twitter to get exclusive deals, discounts, and promotions!

How competitive are East West Souk prices?

For items published/produced in the US, we never exceed the publisher’s list price. If you notice a difference between our price and the vendor’s list price, please email us at info@ewsouk.com. Items imported from outside the US are very competitively priced. Some imported items may be priced higher than in their original markets to cover shipping, customs, and other costs.

You can always stay up to date with East West Souk special offers by joining our mailing list and checking our website regularly.

What are coupons/promotion codes and how can I use them?

Promotional codes are specific codes you enter during checkout to receive special offers, discounts and other promotions.

Join our mailing list to regularly get promotional discounts other customers don’t receive. Please note that promotional discounts are valid only for retail orders placed on our website. They cannot be combined with any other offers or discounts you might have; only one promotional code can be used per web order.

How can I get invoices for my orders?

You will receive an invoice by email when your payment is processed.

Do you have a walk-in business?

No. The address listed on our website is for the warehouse and employees are strictly forbidden from allowing customers in for the customer’s safety. Retail orders can be placed on the website or mail only

Can you gift wrap an order for me?

Unfortunately, we don't offer this service anymore. However, we would like you to know that the packing slip included in shipments does not list item prices or the total order amount. Invoices are only sent by email to the person who placed the order.

How do I know if this item will fit my needs?

  • Read the item details and description: we work hard to provide as much information as possible to help you choose the right items!
  • View the sample images or listen to the soundtracks available on the item's page.
  • email us at info@ewsouk.com.

What are East West Souk Gift Certificates (Online gift cards)?

A  East West Souk Gift Certificate is the perfect gift. It is a unique, economical (no shipping costs or sending it through the mail) and practical choice. You choose the certificate with the amount you want, a unique gift card code will be emailed to you then you can forward the gift card email to anyone with the certificate amount and code. Now, the recipient can enjoy purchasing any item of his/her choice from our vast selection of Clothing, Personal, Prayer Items, Food, books, and toys.

How do I buy an East West Souk gift certificate (Online gift cards)?

  1. Visit the East West Souk gift certificate section.
  2. Choose one of our gift certificates items with the amount you want, in US dollars.
  3. Click "Add to Cart" and then complete the normal checkout process.
  4. After fulfilling your order with a gift card, you will receive an email that contains a unique gift card code which you can use at checkout to redeem its value or send it to anyone you want!

How can East West Souk gift certificates be claimed?

During the checkout process, you need to enter the gift certificate code to claim the gift certificate amount then click on Apply.

Who can I send an East West Souk gift certificate to?

Anyone! You can send one to a relative or friend, or give them to your kids or students. You could even print the code on high quality paper, and then use it as a competition prize.