Shipping - FAQ

Where's my order?

After your order is approved and shipped, you will receive an email containing the tracking number. All of our shipping methods provide a tracking number. Simply google the tracking number to know where your order is.

If you haven’t received an email with the tracking number within two business days of placing the order, check your junk mail folder. Contact us if you cannot find the email and we can inform you of your order’s status.

How fast do you process orders?

Most confirmed* retail orders are processed within 1-2 business days. Delivery time depends on your location and the shipping service you have chosen. Retail Orders with expedited shipping services (FedEx Standard Overnight, FedEx Priority Overnight, FedEx 2Day and USPS Express) are processed and shipped in the same day if we get them before 12 noon central time. (FedEx and USPS International services are NOT expedited services. Holidays and weekends are excluded)

If you want your order to be delivered on a certain day, please make this request at the time of ordering and we will let you know if we can accommodate. We always suggest placing your order at least two weeks before you need it, to allow ample time for it to arrive inshAllah. Click here for shipping options and estimated delivery time.

Most confirmed wholesale orders are processed within 1-4 business days.

*Confirmed: Confirmed orders are those that are ready to ship and do not have any unresolved issues such as payment issues, incorrect shipping address or unavailable items.

Do you have a Rush Service?

Rush Service fee is charged when you request a guarantee that your order will be processed same day.
Please remember that most orders are shipped same or next business day but we cannot guarantee that.
All requests are handled based on availability. Please contact us to confirm adding this service to your order.
7% of your order total (before discount) will be added to your invoice, a minimum $35 per order.
Processing time does not affect delivery time. Delivery time depends on your location and the shipping method chosen.

Do you ship to…?

We ship world-wide, to all addresses. We also ship to APO/FPO and prison addresses in the USA. We’ve prepared a comparison table to help explain all the shipping methods we use.

Can you gift wrap an order for me?

Unfortunately, we don't offer this service anymore. However, we would like you to know that the packing slip included in shipments does not list item prices or the total order amount. Invoices are only sent by email to the person who placed the order.

What shipping options do you offer and what are estimated shipping times?

Click here for shipping options and estimated delivery time.

How are refunds completed?

As per our return policy, you may choose between a refund to your original payment method or a store credit, provided that items are sent back through an approved return. The refund will be initiated (or the store credit added to your account) once we receive the items. Please note that the cost of items returned without our approval and those not covered by our return policy will not be refunded.

How is shipping calculated?

Shipping costs are calculated based on the carrier you choose to ship with (FedEx or USPS), according to the shipping method, order weight, and shipping address. Please note that a handling fee is added to each order based on ordered items.

You can use the shipping estimator before registering to find the least expensive shipping method based on your order weight and shipping address. If you have any questions please contact us at customerservice@ewsouk.com

What is your return policy?      

Click here to read the "Return Policy"
Click here to download the "Return Form"

Can I have an order shipped to a drop shipment address?

Yes. You can change your address to the drop shipment address to have an order sent directly to them. After changing the shipping address and submitting your order, remember to change the address back to your default address.

To change your address:

  • Prepare your order by adding the items you want to purchase to your cart.
  • Click on "Proceed to checkout".
  • In the “Shipping Address” dropdown list please choose address from the list of your addresses.

  • If it was not listed please Click on “Add New address” link and fill your new address information then click on “continue to shipping method” and proceed with check out steps.

Note: After submitting your order remember to change the address back to your default address by visiting “My Account” page and clicking on the “Veiw Addresses”, all you have to do is to click on “Edit address” for the address you want to make default and check the “Set as default address” check box then click on “Update Address”.

Do you ship to the Virgin Islands?           

USPS considers the Virgin Islands a US state. Therefore, to ship to an address in the Virgin Islands, please put the United States as the Country and VI as the State in the shipping fields.
* FedEx does not ship to the Virgin Islands.